Every business is a digital business
How can your company provide a better customer experience (CX)? We are ready to assist you with the long-term customer journey and buyer personas development, to make sure that you’re delivering an excellent experience at every touchpoint (point of contact).
Focusing at Your Success
NewTek Solutions offers Customer Experience services to enterprise customers
in the Middle East: Jordan, Lebanon, UAE, Egypt, Saudi Arabia
Everything your company does, whether related to sales and marketing or the products and services you offer, must be tailored toward the persona of your buyers. We can help you create personas for your specific customers.
A customer journey map (user journey map) is a visualization of all experiences a customer might have with a certain product or service over time. Unlike user experience maps, a journey map is truly customer-oriented and visualizes a sequence of touchpoints.
Organisational alignment is a set of actions ensuring all aspects of your organisation are aligned with realization of its strategy, operationally and strategically. This includes the suitability and effectiveness of the primary business processes related to CX, as well as defining and setting performance objectives.
Your customers expect an experience tailored for them. Our customer experience strategists in NewTek Solutions can enrich your marketing department with AI-powered analytics reports and insights how to make every touchpoint custom across digital channels.
Marketing technology (martech) definitely can improve the customer experience — if used correctly. In the competition for the next generation of customers’ minds and hearts, the prizewinners will be the companies who will get a unified, customer-centric approach, coupled with the right tech stack.
Did You Know?
Companies who have adopted buyer personas immediately notice significant results
and the effectiveness of their entire marketing process.
Here's some important statistics that show the importance of buyer personas:
any company’s sales can be described by 3-4 buyer personas
companies who succesfully outpace revenue and lead goals, have documented Buyer personas
companies using Buyer Personas were able to create an improved value proposition
average website traffic increased by adopting buyer personas